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TRUXX FAQ

USER FAQ

Click here for Driver FAQ

WHERE ARE YOU GUYS?

We are growing rapidly across the US. For a current driver map click here

HOW DOES THIS WORK?

Technically...that is our secret sauce. So all you need to know is that you push a few buttons on our slick app and a truck comes to exactly where you need it and brings your stuff to where you want it to go.

WHO'S DRIVING?

Our trusted drivers are your neighbors, your friends, great helpful people with awesome trucks, vans, and trailers. Each driver goes through a criminal and DMV background check. Our ratings and reviews systems ensures we only have the best drivers on the road hauling your stuff. Like anything in life, it is always best to play it safe and use your best judgment when using any service provider. Want to earn cash and be a driver, download our app and register as a driver!

I CANNOT LIFT MY ITEM MYSELF?

Not everyone is built like the Hulk we get it. If you need a helping hand well you have that option it is called TruxxHelp . Just select it and the driver will show up and give you a hand moving your item. Just be prepared to help him/her, because our drivers are not built like the Hulk either.

WHAT CAN I USE THIS SERVICE FOR?

We will move anything that fits in a regular size pickup truck or van. We will do multiple trips if needed and might make sense if your pickup and drop-off locations are close

HOW DOES PRICING WORK?

Our standard pricing applies to a 25 mile radius. We charge $35/HALF hour for the driver to help load and unload, $25/HALF hour if you have your own muscle. If the move is under 31 minutes from pick up to drop off we charge our minimum $39. If the move takes 31-60 minutes we charge the next tier ($70/help, $50/no help). If the move takes 61-90 minutes we charge the next tier ($105/help, $75/no help). And so on.

WHAT IF I HAVE TO MOVE FURTHER THAN 25 MILES?

If your drop off location is over 24 miles we have to charge two ways for it to make sense financially for a Truxx driver. That means that if it takes one hour to drive to dropoff we have to charge for the hour up and hour back plus load and unload time.

DRIVER FAQ

Click here for User FAQ

HOW LONG DO BACKGROUND CHECKS TAKE

We try to complete background checks in five business days. We only run checks on completed profiles so please make sure it is complete.

HOW DO I RECEIVE GIG NOTIFICATIONS

You need to be logged into the Truxx app and have it running in the background. When a customer enters a move it notifies all drivers within 30 miles of the pickup location.

WHAT GIGS CAN I ACCEPT

You can accept any move that will fit in your vehicle and that you can do at the requested time and date. We do not punish drivers that do not accept moves.

HOW MUCH DO I GET PAID

Drivers make 70% of what the customer is charged. If you pay for any tolls while the customers item(s) are in your vehicle you will receive 100% reimbusement for those. You also receive 100% of any tips

WHEN DO I GET PAID

Always within five business days of any move but usually sooner. Most moves are paid within three business days.